The morning meeting
A no-heat call comes in while the office is assigning the first jobs of the day.
Missed-call recovery for HVAC teams
Never lose another HVAC lead because you missed a call.
Mochora texts eligible missed callers, asks what's wrong with the system, and gives your office the issue, location, urgency, and availability for a better-informed callback.
Recovery Mode activeMonitoring eligible missed calls
MRCallback needed · No heatElena Torres · Aurora 800127:46 AM
ET
Elena TorresFictional missed caller
Incoming service call(303) 555-0148 · 7:42 AM
Incoming service call
1 / 6Elena calls about no heat
A fictional homeowner calls Northstar Heating & Air at 7:42 AM while dispatch is helping another customer.
Interactive example using fictional customer data.
What happens after an unanswered call
Give dispatch the facts before they call back.
A missed number alone does not tell the office whether the caller needs a tune-up, has no heat, or is looking at water below an air handler. Mochora keeps the text exchange focused on the details the team needs next.
Peak-season overflow
Both lines are tied up during the first hot week and another no-cooling call rolls in.
After-hours service
A homeowner calls about water near the air handler after the office has closed.
An eligible service call goes unanswered
Mochora recognizes the missed call and starts the recovery flow based on the rules set for your shop.
Example: office line missed while dispatch is helping another customerThe caller texts back with the problem
Mochora asks for useful HVAC details such as the symptom, system type, ZIP code, urgency, and when someone can be home.
No heat · gas furnace · 62°F indoors · Aurora 80012Your office gets a callback-ready summary
The conversation lands in a focused queue with the original call time, customer details, service window, and callback status.
Needs callback · home today 10:00 AM–noonDispatcher view
A callback queue your office can work from.
See who called, what the equipment is doing, where the customer is, when they are available, and whether someone has called back.
Northstar Heating & Air
Recovered call queue
Demo shift · Thursday, July 16 · 9:05 AM
1waiting for callback
Recovery ModeMonitoring missed calls
Demo dataLast 7 days
Demo callback queue
Three fictional callersET
Elena Torres
Needs callback(303) 555-0148 · Aurora, CO 80012
Missed today at 7:42 AM · rang 24 secIssueFurnace runs without heat
SystemLennox gas furnace · approx. 9 years
AvailabilityToday · 10:00 AM–noon
PrioritySame-day requested
Service noteCaller reports no gas odor or visible smoke.
Text conversation
Callback details captured✓
Ready for team reviewDemo summary added to the callback queue
7:46 AMSelect a caller, filter the queue, mark a callback attempt, or pause Recovery Mode.
Founding plan
$69 per month for founding HVAC companies.
One plan for independent shops testing Mochora with us. We'll confirm phone-provider compatibility, message limits, and alert routing before activation.
Hands-on setupWe'll map the recovery flow to the way your office handles missed calls.
Founding access
Early accessMissed-call recovery
$69per month
- ✓ Missed-call text recovery
- ✓ HVAC intake questions
- ✓ Dispatcher callback queue
- ✓ Team alert setup
- ✓ Founding-customer onboarding
Before early access
Practical questions from HVAC owners.
Early access is limited while we verify phone compatibility, texting rules, and alert routing with each company.
Can I keep my existing business number?
That’s the intended setup. Mochora is being designed to work alongside your existing business number. Compatibility depends on your phone provider, so we’ll verify your setup during early access.
Does Mochora replace my CRM or dispatch software?
No. Mochora is a missed-call recovery layer, not a CRM or dispatch system. It organizes callback context; integration and handoff options are still being evaluated.
When does Mochora text a caller?
The planned flow sends a text shortly after an eligible inbound call goes unanswered. Exact timing, business hours, and exclusions will be configured with each early-access company.
Are SMS costs included?
Founding access is planned at $69/month. Included message volume and any usage-based SMS charges are still being finalized; full terms will be shared before activation.
Does it work after hours?
After-hours recovery is a core use case. During setup, we’ll define when the recovery flow should be active for your shop.
Can multiple team members receive alerts?
Multiple-recipient alerts are planned for early access. Alert routing and supported channels are still being finalized.
Founding customer list
See whether Mochora fits your call flow.
Tell us about your company. We'll contact you to understand your phone setup and missed-call workflow before early access opens.
Built specifically for HVAC service teams.No card required. No software migration.